Why Vertical Markets?
The argument for organizing around vertical markets is timeless. Regardless of the market, customers want to do business with s uppliers who have the expertise to shorten their time to market and reduce risk. Top print salespeople are able to provide customers with new ideas that support growth and reduce costs. Ideally those ideas are closely aligned to the print provider’s ability to support the solution.
“We have built our data driven printing business around the retail market” says Jeff Horowitz of LS Direct Marketing in Suffern, NY. “We take a very close look at the entire communication chain, from the consumer, the retailer and manufacturer, to understand all the steps in the process. This has allowed us to build on our strengths and provide our own “special sauce” for our customers.”
Jeff sums up his company’s philosophy by saying, “We are printing friendly marketing services providers who are experts in the retail space. We start every discussion with a conversation about data.”
Here Are the Steps to Get Started In Vertical Selling
1. Decide on a market
The best place to look is within your current account base. It is tough and costly to break into a market that you do not know. The key question to ask is why our top accounts within a specific market do business with us and do we have insights into their business beyond just print.
Recently we worked with a printer who, when asked, felt he had no single vertical market expertise. On a closer examination of his customer base, it was obvious that this printer had some great customer s in the nonprofit arena. The bulk of the applications were direct mail related focus ed on fund raising. As it turned out, this printer knew a lot more that most about what it takes to build a fund raising campaign. It is now the time to capitalize on it.
2. Gain industry knowledge
This is the area that is always the most time consuming. Gaining insights to the common issues, compliance and regulations, jargon and common applications is a sure way to establish credibility. Knowing who drives and creates printing andcommunications within an organization is as important as what they print.
There are two ways to approach gaining insight into an industry. The first is to identify every print-based application, such as tri-fold selling brochures or technical training manuals that are common within a specific industry, and then learn everything there is to know about them. This means creating print samples and understanding what exactly it takes to produce each application.
Another approach is to learn everything there is to know from the customer perspective and the steps they take to create communications. This requires much deeper industry knowledge. If you can’t document the customer workflow from idea creation to fulfillment, then you probably do not know enough about the industry or the application.
3. Stay current
Working in an industry for a great many years is not enough. Issues, financial models and policies are changing constantly. Just think about how regulations and a difficult economy have impacted the healthcare industry in the last few years. In this market, recent changes have changed business models and patient care dramatically for most patient care givers.
This requires “all hands on deck” within a print provider organization. It is not only the job of the print salesperson to continually update their learning, but includes the management and production teams as well. Reading trade magazines, attending association events and researching the Web are good places to start.
4. Build extended solutions
Once a print provider has a foothold and deep knowledge of a particular industry, then the ability to create extended solutions becomes greater. Knowing a particular industry just doesn’t mean more traditional print sales. It also allows print providers to generate incremental revenue from additional services such as creative, data base, binding and fulfillment services. Some of the most successful printers, who have successfully morphed into cross marketing services providers, have started as vertical market experts.
For instance, helping a manufacturing company design, host, print and fulfill safety signage leads to the logical progression of adding QR codes to each poster. Perhaps building a micro-site is the next logical step, or providing or fulfilling additional print materials, at the request of those who view the poster.
It is hard to find people who do not subscribe the value of vertical selling. As always, how well someone does in a particular market depends on planning and preparations. The key is to know the customer bottlenecks and pain points in a particular workflow or application, and then building solutions to address them.
Joe Rickard is a training leader and consultant who works with printing and technology companies in the graphic arts to improve their sales and operational effectiveness.
He is the founder of Intellective Solutions, a provider of customized sales, operational and sales management training material and services. Contact Rickard at 845‐753‐6156, firstname.lastname@example.org or visit. www.intellectives.com